Frequently Asked Questions
Everything you need to know about bringing Puure into your home.
What materials are used in Puure products?
We prioritize sustainability and quality, using 100% organic cotton, FSC-certified woods, and non-toxic finishes to ensure every piece is safe for your family and the environment.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For larger furniture items, our white-glove delivery service may take 2-3 weeks depending on your location.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund, provided the item is in its original condition and packaging.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. We are working hard to expand our logistics to support international customers in the near future.
How do I care for my Puure textiles?
To maintain the integrity of our natural fibers, we recommend machine washing on a gentle cycle with cold water and using a mild, eco-friendly detergent.
Can I track my delivery in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking link to monitor your package's journey to your doorstep.